The TSBA Guarantee: Total Peace of Mind
TSBA has got your back
At TSBA, we want you to switch to solar and storage with complete confidence. That’s why our TSBA Solar Subscription Plan includes the industry’s most comprehensive maintenance, monitoring, and repairs program.
- 24/7 system monitoring
- Free maintenance and repairs
- Solar performance guarantee
Go solar with confidence
24/7 system monitoring*
By generating your own affordable energy with solar panels, you can power your home and take control over your energy bills while reducing dependence on fossil fuels and the traditional utility grid.
Solar panels for every budget
With our 25-year free maintenance and repair promise, any necessary replacement parts and the labor to fix your system are on us, at no extra cost to you. Less stress, no unexpected expenses.
Solar performance and battery health guarantee*
We guarantee that your system will produce at least 90% of estimated production over its lifetime. If it produces less than this amount, we'll pay you the difference. We guarantee your battery will keep your lights on during a power outage.
*Available with TSBA Subscription or Protection Plus plans.
Any decision is only as good as the facts! Fill out the 10-second form to see if you qualify for the government solar program.
We provide a free consultation and a system design tailored to your energy needs.
All fields are required.
Have Questions? Talk to one of our experts
The TSBA promise
Your warranty questions, answered
Frequently asked questions
1What if something breaks?
With the TSBA Plan, you’ll never pay a dime for repairs. Zero. We cover your system’s maintenance, plus we take care of scheduling and more. We carefully choose our equipment with durability in mind. If anything on your system breaks or isn't working as it should, we take care of it. Sunrun is always available and ready to answer your questions, and we have crews locally so that any problem you may have with your system can be resolved in a timely manner.
2Do home solar panels have a warranty?
The TSBA Monitoring team is dedicated to making sure your solar equipment and battery storage work optimally so you can get the most value out of your solar production. Here’s how it works:
1 – We record production (in real-time)
We install a monitoring & communication device so both you and Sunrun can see your production through our customer app.
2 – We collect your production data (every six hours)
Four times a day, your Sunrun Meter sends your production data to our Denver, CO based Monitoring Team, where all production data is collected, stored and analyzed.
3 – We evaluate your production (every day)
We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to ensure your system is working as promised.
4 – We fix what needs fixing (if necessary)
If your system isn’t working as expected, we will dive deeper to identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.
1 – We record production (in real-time)
We install a monitoring & communication device so both you and Sunrun can see your production through our customer app.
2 – We collect your production data (every six hours)
Four times a day, your Sunrun Meter sends your production data to our Denver, CO based Monitoring Team, where all production data is collected, stored and analyzed.
3 – We evaluate your production (every day)
We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to ensure your system is working as promised.
4 – We fix what needs fixing (if necessary)
If your system isn’t working as expected, we will dive deeper to identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.
3What happens if my solar panels stop working?
Our Monitoring Team is responsible for overseeing all TSBA systems daily - monitoring each solar system's production so you don’t have to think twice. If something happens, or your system performance dips, we are alerted and contact you ASAP to get it fixed.
1What if something happens to my roof during or after installation?
Our Monitoring Team is responsible for overseeing all Sunrun systems daily - monitoring each solar system's production so you don’t have to think twice. If something happens, or your system performance dips, we are alerted and contact you ASAP to get it fixed.
We have you covered. Your Sunrun contract includes a watertight warranty, which protects your roof from leaks or holes. Not all solar companies offer a comprehensive warranty like Sunrun!
2How do I care for my solar panels?
TSBA covers all system maintenance and guarantees that you will receive a certain amount of power from your system when you sign up for a lease or PPA. There are also few things you can do as a solar homeowner to make sure you are getting the most out of your solar system.
Trim back trees.
The more sun on your panels, the better. It's a good idea to keep nearby trees trimmed to allow the sunshine to reach your panels for as much of the day as possible.
Spray dusty panels.
Just a few rainy days a year is enough to clean your panels. If you live in a particularly dusty area, you may want to hose them off — just do it from the ground to be safe
Watch out for falling snow.
It's normal for snow to stick to your panels. Please resist the urge to clean them. The snow will eventually slide off. Try to avoid parking in the landing zone.
Trim back trees.
The more sun on your panels, the better. It's a good idea to keep nearby trees trimmed to allow the sunshine to reach your panels for as much of the day as possible.
Spray dusty panels.
Just a few rainy days a year is enough to clean your panels. If you live in a particularly dusty area, you may want to hose them off — just do it from the ground to be safe
Watch out for falling snow.
It's normal for snow to stick to your panels. Please resist the urge to clean them. The snow will eventually slide off. Try to avoid parking in the landing zone.
3What if I need help?
As a TSBA customer, you have a team of experts that are ready to help whenever questions come up.
Throughout the installation process, your installation Customer Experience professionals will be your main point of contact should you have any questions or concerns. Their contact information will be shared with you via email.
You will also have a dedicated specialist that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation. An Activation Customer Experience Professional will guide your project across the finish line.
Once your system is activated, the customer care team as well as the Lifetime engagement teams are your long-term support system. They are dedicated, knowledgeable, and caring, and are available to help you find a solution to any kind of problem.
If you ever have any issues or questions, reach out to the Customer Care team at 855-478-6786.
Throughout the installation process, your installation Customer Experience professionals will be your main point of contact should you have any questions or concerns. Their contact information will be shared with you via email.
You will also have a dedicated specialist that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation. An Activation Customer Experience Professional will guide your project across the finish line.
Once your system is activated, the customer care team as well as the Lifetime engagement teams are your long-term support system. They are dedicated, knowledgeable, and caring, and are available to help you find a solution to any kind of problem.
If you ever have any issues or questions, reach out to the Customer Care team at 855-478-6786.